Support
Support for app users and clients.
If you need help with an app, platform or service, get in touch. We keep support simple: direct contact, clear expectations and enough detail to help us act quickly.
Primary support channel
aaron@wilierlabs.comFor the fastest response, include the app, product or client environment involved, a concise description of the issue and any screenshots or logs that help reproduce the problem.
What to include
The product or app name
A clear description of the issue or request
Relevant screenshots, device details or browser details where possible
Your preferred contact information and urgency
Response targets
General enquiries: within 2 business days
Operational or client support issues: triaged as soon as practical
Urgent issues: triaged and escalated as quickly as practical